Mini-Case Analysis #1

You are CEO of ABC Hospital. Recently, a community patient satisfaction survey was sent to ABC’s patients asking about their ideal hospital setting. Many patients wrote that they wanted a balance of physical, emotional, and spiritual attention as part of their care. You have been working closely with a physician leadership team and a community advisory board to develop an outpatient center that incorporates integrative healing therapies and a broad array of medical services to meet the needs of the community.

  • How will you ensure that your outpatient center has the three desired components: compassionate care, patient-centered care, and a healing environment?
  • What types of programs and services will you provide?
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